Description
Summary:
This role supports a high volume of customer-facing applications (balance inquiries, account activity, and related services) through a dedicated service chain. The engineer will build, maintain, and secure the network and infrastructure layer underpinning these services, ensuring reliability, availability, and security, and will work in close coordination with a global support team spanning the US, India, and UK.
Required Technical Skillset
The role is built around three core technology pillars.
1. Routing (Foundational – Required)
•Deep, hands-on expertise in BGP and OSPF (used together in this environment)
•Strong understanding of enterprise routing design and troubleshooting
2. Load Balancing & Certificate Management
•F5 load balancers – configuration and troubleshooting
•VIP setup and SSL/TLS certificate handling
•GTM (Global Traffic Manager) experience
3. Firewalls
•Cisco ASA – configuration and support
•Fortigate – configuration and support
•(Note: Checkpoint firewalls are no longer in the environment; not required)
Key Responsibilities
•Build, deploy, and maintain load balancer, DNS, firewall, and routing infrastructure supporting customer-facing applications
•Monitor infrastructure and system performance; identify, troubleshoot, and resolve issues to reduce mean time to resolution
•Manage SSL/TLS certificate lifecycle across load balancing platforms
•Support change implementation during defined change windows (typically starting at 10 PM)
•Collaborate with a global support model, coordinating handoffs with the India-based team for changes falling outside US working hours (generally after midnight)
•Partner with cross-functional teams, architects, and business stakeholders to align infrastructure work with business needs
•Apply automation and scripting where possible to reduce manual intervention
•Maintain security best practices across firewall and network configurations
Ideal Candidate Profile
•Prior experience supporting a customer-facing, production banking or financial services environment
•Comfortable working within an incident-response/on-call-adjacent model with late-evening change windows
•Able to work independently and communicate effectively with global (US/India/UK) team members
•Strong troubleshooting instincts – able to "figure things out on the spot" under production pressure
JOBID: 12393