Virtual Tech Gurus
Description
Job Responsibilities/Essential Functions/Competencies :
- Review and validate understanding of customer environment requirements
- Perform installation, configuration, maintenance, and troubleshooting of customer-managed hardware, software, and peripheral devices
- Install, configure, and maintain customer Cisco UC/Contact Center environments
- Monitor network performance and troubleshoot problem areas as needed
- A self-starter that can work remotely or with little supervision
- Provide peer reviews for engineering teams to ensure design compliance
- Coach and mentor other engineers on best practices
- Manage, configure, & troubleshoot components of Cisco Unified Collaboration technologies
- Attend and lead customer-facing meetings/discussions
- Assist peer engineers with related Managed Services technologies as skillset allows
- Deliver consistently high levels of customer service 24/7/365 days a week (rotating 8-hour shifts)
Qualifications & Education:
- Bachelor’s degree or equivalent recent hands-on Cisco Unified Collaboration experience
Preferred Certifications (not mandatory):
- CCNA
- CCNP Collaboration
Work Experience:
- Qualified candidates will have 2 to 5 years of hands-on Cisco UC experience.
- Candidate must have experience with the following:
- Cisco Unified Communications Manager
- Cisco Unity Connection
- Cisco IOS Voice Gateways
- Cisco Unified Border Element (CUBE)
- Cisco Instant Messaging & Presence (Jabber)
- Cisco Expressway C/E
- Webex Calling
- LDAP Integration
- Cisco Unified Contact Center Express (UCCX)
Work Experience:
- Candidate must have hands-on experience with one of the following technologies:
- Cisco Unified Contact Center Enterprise (UCCE)
- Webex Contact Center (WxCC)
- Webex Contact Center Enterprise (WxCCE)
- Cisco Packaged Contact Center Enterprise (PCCE)
Specialized Knowledge, Skills, and Abilities:
- Additional knowledge in the following areas would be ideal but not required.
- Calabrio One
- Bucher and Suter
- Acqueon
- Google CCAI
- Contact Center Scripting and Call Flows
JOBID: 12007