Business System Analyst 2

Details:

We are seeking an experienced Business Systems
Analyst (BSA) with strong expertise in the banking and financial
services domain and hands-on experience in Workcase/Workflow Management
systems. The ideal candidate will be responsible for bridging the gap
between business needs and technology solutions by gathering requirements,
analyzing processes, and delivering functional specifications that support
strategic initiatives.

Key Responsibilities

• Collaborate
  with business stakeholders, product owners, and technical teams to gather,
  analyze, and document business requirements.
• Translate
  business needs into functional requirements, use cases, user stories,
  and workflow diagrams.
• Work on
  Workcase Management systems (e.g., Pega, Appian, IBM BPM,
  ServiceNow, or equivalent) to support automation and process optimization.
• Conduct
  gap analysis, feasibility studies, and impact assessments for new
  and existing banking applications.
• Support
  the design of workflow automation, case routing, and rule-based
  decision-making in banking processes.
• Perform
  system analysis, data mapping, and validation to ensure alignment
  with business requirements.
• Partner
  with QA teams to define test plans, acceptance criteria, and UAT
  support.
• Ensure
  solutions comply with regulatory, security, and audit requirements
  in the banking industry.
• Act as
  a liaison between business units, technology teams, and external
  vendors to ensure project success.
• Prepare
  process documentation, training materials, and executive-level
  presentations.

Required Skills &
Qualifications

• Bachelor’s
  degree in business administration, Information Systems, Finance, or
  related field.
• 5–8
  years of Business Systems Analysis experience, with at least 3+ years in
  the banking/financial services domain.
• Strong
  knowledge of retail/commercial banking, payments, lending, KYC/AML, or
  regulatory compliance processes.
• Hands-on
  experience in Workcase/Workflow Management platforms (e.g., Pega,
  Appian, IBM BPM, ServiceNow, or similar).
• Proficiency
  in creating BRDs, FRDs, Use Cases, User Stories, RTMs, and process
  flows (BPMN, UML).
• Familiarity
  with SQL, data analysis, and reporting tools for requirement
  validation.
• Excellent
  analytical, problem-solving, and communication skills with the
  ability to interact effectively with both technical and non-technical
  stakeholders.

JOBID: 12200